Before contacting customer support, please see if your question is answered below. To contact customer support, email support@candyrat.com
From the header Menu (Top of webpage on www.plushrat.com):
Any downloads associated with that order will appear above the order details as a LINK to a compressed .zip file, which contains the download. Decompress (unzip) the file after you download it. If you need help to unzip a file click here. - By default, you can download files up to four times in case errors occur or you have multiple machines or devices you wish to play the files on.
| USA Shipping | Canada / Mexico | International | |||||
| 1 item: | $4.25 | 1 item: | $9.50 | 1 item: | $13.50 | ||
| 2 items: | $5.50 | 2 items: | $10.00 | 2 items: | $13.50 | ||
| 3 items: | $6.75 | 3 items: | $15.50 | 3 items: | $22.50 | ||
| 4 items: | $8.25 | 4 items: | $15.50 | 4 items: | $22.50 | ||
| 5 items: | $11.50 | 5 items: | $15.50 | 5 items: | $22.50 | ||
| 6 items: | $11.50 | 6 items: | $15.50 | 6 items: | $22.50 | ||
| 7 items: | $11.50 | 7 items: | $15.50 | 7 items: | $22.50 | ||
| 8 items: | $11.50 | 8 items: | $15.50 | 8 items: | $22.50 | ||
| 9 items: | $14.00 | 9 items: | $24.50 | 9 items: | $34.50 | ||
| 10 items: | $14.00 | 10 items: | $24.50 | 10 items: | $34.50 | ||
| 11 items: | $14.00 | 11 items: | $24.50 | 11 items: | $34.50 | ||
| 12+items: | $16.75 | 12+ items: | $24.50 | 12+items: | $34.50 | ||
United States shipping is 3-5 days via USPS 1st Class. International shipping is 7-14 days Air Mail. It can take up to 3-4 weeks for delivery, if the package is held up in your country's customs.
Send (support@candyrat.com) a link to your music for consideration.
No, you can pay with a Credit Card without having to open a PayPal account.
All MP3s for sample clips and CandyRat Radio are FM-quality. This allows you to sample many artists without unnecessarily high download and page load times. Purchased albums are of much higher quality, as described below.
When you buy an album using the MP3 option, you can be assured that you're getting the highest quality files. Every CD is converted at the highest available bitrate (320kbps CBR) using full error correction. This results in files that are transparent - most people would not be able to distinguish the MP3 from the original in a blind test.
When you buy an album using the 'Wave file' download option, you are buying the same quality digital files that are on typically on a audio CD.
When you buy an album using the 'Studio Masters' download option, you are buying the 24-bit or higher Wave files that are of even better quality than is on a normal CD.
